Voluntary Recall of Certain 1.0 Strollers
At Mockingbird, our top priority is and always has been to ensure the safety of you and your little ones. We regularly test our strollers above and beyond the required industry standards, and constantly seek opportunities in our products and testing programs to create even safer strolling.
In 2022, despite surpassing the highest governmental regulations for stroller safety, we concluded that under rare circumstances, hairline cracks could potentially form in certain 1.0 models of the Single and Single-to-Double Stroller frames, and with continued use, pose a fall risk to the children in the stroller. Out of an abundance of caution, we chose to conduct a voluntary recall in partnership with the U.S. Consumer Product Safety Commission.
Although this issue is very unlikely to occur, even the small possibility is preventable by installing our free Frame Reinforcement Kit.
Please use the "Confirm my Lot Number" button below to check if your stroller's Lot Number was included in this voluntary recall. If it was, you'll be prompted to request a free Frame Reinforcement Kit, which includes two small steel clamps that attach to your stroller frame and provide an additional layer of strength and durability. The U.S. Consumer Product Safety Commission conducted a full review of the kit's effectiveness in preventing this rare issue from being able to occur, and approved it as the official solution for this voluntary recall.
Request a Frame Reinforcement Kit
Please click the button below to check if your stroller model was included in the recall and to request your free Frame Reinforcement Kit.
FAQ's
Why did Mockingbird issue a voluntary recall of certain strollers?
In 2022, despite surpassing the highest governmental regulations for stroller safety, we concluded that under rare circumstances, hairline cracks could potentially form in certain 1.0 models of the Single and Single-to-Double Stroller frames. If the stroller continues to be used with these cracks, it’s possible for the frame to break. Although this issue is very unlikely to occur, even the small possibility is preventable by installing our Frame Reinforcement Kit onto the stroller frame.
Our top priority is to ensure the safety of you and your little ones. We chose to do a voluntary recall in partnership with the U.S. Consumer Product Safety Commission as the best way to encourage affected stroller owners to get the kit and ensure even safer strolling.
Which strollers were included in this voluntary recall? How do I find my stroller type or lot number?
Certain 1.0 models of the Single and Single-to-Double Strollers were included in this 2022 voluntary recall. To determine if your stroller was included, please look for the white product label on the inner left side of your stroller frame near the top of the basket. You’ll need your Stroller Type (the text after “DESC:“), and your Lot Number (the five digits after “LOT#:CH”).
Once you've found your lot number, click here to check whether it was included in the voluntary recall.
What if I sold or gifted the stroller to someone else, should I notify them about the recall?
Yes, please do! Our goal is that all of our affected stroller owners are aware of the voluntary recall and take action to receive and install their Frame Reinforcement Kit. Thank you so much for your help!
I received the stroller as a gift (or bought it secondhand). Can I participate in this recall?
Yes! We encourage all affected stroller owners (regardless of where you got your stroller) to request your free Frame Reinforcement Kit.
My stroller was included in the voluntary recall. What do I do now?
We've got you covered! Click here to confirm your lot number and order your free Frame Reinforcement Kit.
This Frame Reinforcement Kit is free, and takes just two minutes to install. We encourage all stroller owners whose lot number is included in this voluntary recall to order and install the kit.
What’s included in the Frame Reinforcement Kit?
The Frame Reinforcement Kit includes two steel clamps that attach to the sides of your stroller, and the kit comes with everything you need for a quick and easy setup. The U.S. Consumer Product Safety Commission reviewed the kit’s effectiveness in preventing this rare issue from being able to occur, and approved it as the official solution for this voluntary recall.
Once installed, the kit not only provides an additional layer of strength and security, but also seamlessly blends in with the stroller’s aesthetic.
Can I keep using my stroller while I wait for my Frame Reinforcement Kit?
Please stop using your stroller temporarily, until you’ve received and installed your Frame Reinforcement Kit. We recognize how disruptive this might be, and sincerely apologize for any inconvenience this may cause.
While you wait for your Frame Reinforcement Kit to arrive, please also inspect the sides of your stroller frame for any visible cracks. If you see any, please reach out to our Customer Experience team at [email protected].
Are Mockingbird strollers that are currently available for sale safe?
Yes, all Mockingbird strollers currently on the market are safe, and are not affected by this recall. No affected strollers have been sold via authorized retailers since 2022.
If you have any questions about our current products, please reach out to our Customer Experience team.
I have more questions, how can I reach out?
We're here for you every step of the way. Our Customer Experience Team can be contacted at [email protected].
Additional Information
To view the CPSC's 2022 press release about this voluntary recall, click here
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