Voluntary Recall of Certain Single-to-Double Strollers
At Mockingbird, our top priority is (and always has been) to ensure the safety of you and your little ones. We regularly test our strollers above and beyond the required industry standards, and constantly seek opportunities in our products and testing programs to create even safer strolling.
Despite surpassing the highest governmental regulations for stroller safety, we received reports from some customers whose Single-to-Double Stroller developed cracks in the side of their frame, posing a fall risk to children in the stroller. Because of this, we chose to conduct a voluntary recall in partnership with the U.S. Consumer Product Safety Commission.
This voluntary recall only applies to certain Mockingbird Single-to-Double Strollers.
Please use the "Confirm my Lot Number" button below to check if your Single-to-Double Stroller's Lot Number is included in this recall. If it is, you'll request a free Frame Reinforcement Kit, which includes two small clamps that attach to your stroller frame and help prevent this rare issue from being able to occur.
Request a Frame Reinforcement Kit
Please click the button below to check if your Single-to-Double Stroller’s lot number is included in the recall and to request your free Frame Reinforcement Kit.
Important: If you have a Mockingbird Single Stroller, your stroller is not part of this recall and no further action is needed.
Why is Mockingbird doing a voluntary recall of certain Single-to-Double Strollers?
Despite surpassing the highest governmental regulations for stroller safety, we received reports from some customers whose Single-to-Double Stroller developed cracks in the side of their stroller frame. Thanks to this valuable customer feedback, we developed a Frame Reinforcement Kit that further strengthens the stroller frame and prevents this rare issue from being able to occur.
Our top priority is to ensure the safety of you and your little ones. We chose to do a voluntary recall in partnership with the US Consumer Product Safety Commission because we hope doing so will encourage everyone to get the Kit and ensure even safer strolling.
Which strollers are included in this voluntary recall? How do I find my stroller type or lot number?
To determine if your stroller is included in this voluntary recall, please look for the white product label on the inner left side of your stroller frame near the top of the basket. You’ll need your Stroller Type (the text after “DESC:“), and your Lot Number (the five digits after “LOT#:CH”).
If your stroller type is a Single-to-Double Stroller (“DESC: MOCKINGBIRD DOUBLE STROLLER”) AND your Lot Number is between 20091 and 22602, your stroller is included in this voluntary recall, and you should request a Frame Reinforcement Kit.
If you have a Single Stroller (“DESC: MOCKINGBIRD STROLLER”), or your Lot Number is less than 20091 or greater than 22602, your stroller is not included in this voluntary recall, and no action is needed.
What if I sold or gifted the stroller to someone else, should I notify them about the recall?
Yes, please do! Our goal is that all of our affected stroller owners are aware of the voluntary recall and take action to receive and install their Frame Reinforcement Kit. Thank you so much for your help!
I received the stroller as a gift (or bought it secondhand). Can I participate in this recall?Yes! We encourage all affected stroller owners (regardless of where you got your Stroller) to request your free Frame Reinforcement Kit.
My stroller is included in the voluntary recall. What do I do now?
Please request your Frame Reinforcement Kit, which includes two small clamps that attach to your stroller frame to reinforce the frame and help prevent this rare issue from being able to occur.
This Frame Reinforcement Kit is free, and we encourage all Single-to-Double Stroller owners whose lot number is included in this voluntary recall to request one.
Click on the “Confirm my Lot Number” button on this page to confirm your lot number and request your free Frame Reinforcement Kit.
What’s included in the Frame Reinforcement Kit?
The Frame Reinforcement Kit includes two clamps that attach to the sides of your stroller, and the Kit comes with everything you need for a quick and easy setup.
Once installed, the Kit not only provides an additional layer of strength and security, but also seamlessly blends in with the Single-to-Double Stroller’s aesthetic.
Can I keep using my stroller while I wait for my Frame Reinforcement Kit?
Please stop using your stroller temporarily, until you’ve received and installed your Frame Reinforcement Kit. We recognize how disruptive this likely is, and sincerely apologize for any inconvenience this may cause.
While you wait for your Frame Reinforcement Kit to arrive, please also inspect the sides of your stroller frame for any visible cracks. If you see any, please reach out to our Customer Experience team at firstname.lastname@example.org.
I ordered a Single-to-Double Stroller but haven’t received it yet. How do I know if it is part of the voluntary recall?
If you purchased your Single-to-Double Stroller from hellomockingbird.com or an authorized Mockingbird retailer, but have not yet received it, your stroller is NOT part of the voluntary recall.
However, you can also check your lot number here once you receive your Single-to-Double Stroller to confirm that it is not included in the recalled lot numbers. If you have any questions, reach out to our Customer Experience team at email@example.com, and they’ll be happy to support you.
Are Mockingbird Single-to-Double Strollers that are currently available for sale safe?Single-to-Double Strollers with a lot number included in this voluntary recall have been removed from sale and are not available on our website or through any of our authorized retailers. Any Mockingbird Strollers currently for sale on our website or through our authorized retailers are NOT impacted by this voluntary recall.
I have more questions, how can I reach out?Absolutely! We're here for you every step of the way. Our Customer Experience Team can be contacted at firstname.lastname@example.org or toll-free at 877-274-3240 (Monday through Friday from 9am to 5pm ET).