Warranty Policy

 

Effective as of February 26, 2019  

Mockingbird is proud to offer a lifetime warranty on our strollers and two year warranty on accessories.

A. Products Covered by this Limited Warranty

This limited warranty extends to our strollers and accessories purchased directly from Mockingbird or Mockingbird’s authorized retailers (“Product”).  This Warranty does not cover your Product if you use it in a manner incompatible with the intended design.

B. Who this Warranty Extends To

This limited warranty extends to the original purchaser of any Product or, in the case of a gift, the original recipient of the Product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Product from Mockingbird or a Mockingbird authorized retailer. The “original recipient” for purposes of this warranty, is the first receiver of a Product purchased as a gift from Mockingbird or a Mockingbird authorized retailer. All Mockingbird warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser/ recipient of the Product. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.

C. Warranty Coverage

Your Product is warranted to be free from any manufacturing defects for the duration of its warranty from the date of purchase under normal use and in compliance with the operating instructions.

Mockingbird will provide replacement parts or conduct repairs as determined fitting by the company. Mockingbird reserves the right to exchange an item with a replacement part. Some parts may be replaced with newer model parts as the Product is improved over time.

Please note that the Product will NOT be covered by this warranty if:

*The issue is caused by misuse or poor maintenance.  Please refer to the instruction booklet that comes with your Product for guidance on appropriate use and maintenance.

*Damage is caused by improper installation of Mockingbird (or other brand's) parts and/or accessories.  Please refer to the instruction booklet that comes with your Product for guidance on appropriate use and maintenance.

*Damage is corrosion, mold or rust caused by lack of maintenance or service.

*Damage is due to general wear and tear, which is the result of everyday use or negligence.

*Damage is caused by sun intensity, sweat, detergents, damp storage, or frequent washings.

*Repairs or modifications are carried out by a third party.

*Product is purchased from an unauthorized retailer.

*Product is second-hand.

*Product is damaged as a result of an accident, airline or freight damage.

Mockingbird reserves the right to determine if warranty terms and conditions have been met. Please contact support@hellomockingbird.com if you have any questions regarding the warranty.