FAQ's

General

  • Where can I purchase your stroller?

    Mockingbird strollers are only sold through our website, which allows us to skip the middleman and pass the savings on to you.

  • Can I add Mockingbird products to my baby registry?

    Yes! We’re huge fans of Babylist, which lets you add products from any website to your baby registry. Full instructions can be found on Babylist’s website here.  

    When adding your Mockingbird Stroller, under the "Optional Note" textbox, please write in your color preferences so that your loved ones know which combination you love. 

  • Can I purchase your products as a gift?

    Of course! Either just use your gift recipient’s shipping information at checkout, or check out our electronic Gift Cards, available in multiple denominations to fit your budget and your recipient’s needs.

  • What is Quadpay and how does it work?

    Quadpay splits any payment on orders over $35 (including taxes) into 4 interest-free installments, when you pay with a credit or debit card.

    Your card will be charged in 4 installments over 6 weeks: it will be charged for the first installment at checkout, and for each of the three subsequent installments every 2 weeks.

    Visit Quadpay for more information on how it works. Or, for any questions or concerns regarding Quadpay, please visit the Quadpay Support Page.

  • Do you have an affiliate or brand ambassador program?

    If you've purchased a stroller and are interested in helping us spread the word about Mockingbird, we’d love to chat! Please reach out to partnerships@hellomockingbird.com.

  • Can I get replacement parts for my Mockingbird products?

    Yup! Please contact us at support@hellomockingbird.com and we can assist you with replacement parts.

  • I have another question that hasn’t been answered here.

    Feel free to email us at support@hellomockingbird.com, and we’ll update this list as we receive new questions from our community.

Stroller

  • What's the difference between the Mockingbird Single Stroller and the Mockingbird Single-to-Double Stroller?

    In 2019, we launched the Mockingbird Single Stroller, which rapidly became one of the most award-winning full-size models on the market. One request we frequently heard, though, was from parents with two stroller-age children: "I'd love to be able to add a 2nd seat!" So after months of interviews and a meticulous design & engineering process, we created the Mockingbird Single-to-Double Stroller, a version of our original stroller that can expand to two seats.

  • What’s included with a Mockingbird Stroller?

    All Mockingbird Strollers come with the stroller frame, seat, wheels, canopy, child “bumper” bar, and attachable sunshade.

    Please note, if you're purchasing the two-seat compatible Mockingbird Single-to-Double Stroller, the 2nd Seat Kit is sold separately.

  • What are the age and weight recommendations for a Mockingbird Stroller?

    Mockingbird strollers will be ready for you from the moment your child is born, all the way through the last day of their stroller years. We have three modes of compatibility for an infant (listed below), and then once your baby has developed the proper amount of head and neck support (usually around 4-6 months), they'll be ready for the toddler seat, which they can use all the way up through 50 lbs.

    Infant-compatible modes:

    1. Use our Car Seat Adapter to connect your infant car seat to our Stroller

    2. Use our Carriage in place of the stroller seat

    3. Add the Infant Seat Insert into the Stroller's toddler seat, to provide the necessary support for an infant

    If using the Mockingbird Single-to-Double Stroller with two toddler seats at the same time, the weight recommendation is up to 45 lb in each seat.

  • What are all the different arrangements for the Mockingbird Single-to-Double Stroller?

    Here are all the positions in which you can use the Mockingbird Single-to-Double Stroller:

  • Which car seats are compatible with a Mockingbird Stroller?

     The Mockingbird Stroller is compatible with the following car seat models, when using our Car Seat Adapter:

    - Britax (B-Safe 35, B-Safe Ultra)

    - Chicco (Keyfit 30, Fit2)

    - Cybex (Cloud Q, Aton M)

    - Evenflo (Embrace, Nurture)

    - Graco SnugRide SnugLock (30, 35, 40)

    - Maxi-Cosi Mico (30, Max 30, Max Plus)

    - Nuna (Pipa, Pipa Lite, Lite LX, rx)

    If you don’t see your preferred car seat, please contact our Product Specialists at support@hellomockingbird.com for more information.

  • What is the size and weight of a Mockingbird Stroller?

    The Mockingbird Single-to-Double Stroller is about 26.5 lb including the frame, seat, wheels, canopy, and basket. It measures about 25.5” at its widest point (wheel to wheel), 40” tall (from wheels to handlebar), and 33” long (from front to back wheel). When folded, the stroller is 34” tall (with the footrest rotated parallel to the floor), 25.5” wide (from wheel to wheel), and 18” deep.

     

    The Mockingbird Single Stroller is also about 26 lb including the frame, seat, wheels, canopy, and basket. It measures about 25.5” at its widest point (wheel to wheel), 41" tall (from wheels to handlebar), and 30.5" long (from front to back wheel). When folded, the stroller is 33.5” tall (with the footrest rotated parallel to the floor), 25.5” wide (from wheel to wheel), and 16” deep.

  • What testing and safety protocols do you follow?

    We meet (and often exceed) the highest governmental regulations set by the Consumer Product Safety Commission (CPSC) and ASTM International, most recently the ASTM F833-15 standard. Additionally, we choose to certify our products with the Juvenile Product Manufacturers Association (JPMA), and submit all of our fabrics and materials to testing for harmful substances such as lead, phthalates, mercury, and cadmium.

  • I’m pretty short / tall. Will the handlebar height be comfortable for me?

    Our adjustable handlebar has six positions that make it workable for almost any sized parent. Kindergartners to NBA players welcome.

  • How do I use the sunshade?

    Our sunshade is included (for free!) with your stroller, and with magnets to attach to the canopy, you’ll find it’s a breeze to put on and take off. It’s perfect for those extra sunny days. When fully extended, the sunshade keeps the area inside the seat cool and dark, which makes for the best naps. And you can still see the little snoozer in there by lifting up the canopy’s peekaboo window or unzippering the back mesh section.

  • What are the benefits of front-locking wheels?

    Imagine pushing a shopping cart over gravel—the wheels would swivel all over the place, and it would be hard to go forward, right?  By using our front-locking levers, you can prevent the wheels from swiveling, so you’ll be able to handle dirt paths, bumpy sidewalks, and even gravel with ease.

  • How do I clean the stroller?

    Our stroller materials are purposefully resistant to spills and stains, and should effortlessly wipe clean with a damp cloth and mild detergent if needed. For the easiest care, we recommend using the Seat Liner which can be quickly removed and thrown in the washing machine again and again.

Trial & Return Policy

  • What is your trial & return policy?

    All Mockingbird products are covered by our 30-day trial policy, which means that if you don’t love them within 30 days of receiving them, you can return them for a full refund. The 30-day trial policy is only valid for products purchased directly from hellomockingbird.com. Just email support@hellomockingbird.com for instructions and a free return shipping label.

  • Does my product need to be unopened or unused?

    No, please use it! We’d rather you get the full experience, using it as you normally would, so you can make sure you love it. We’re confident that you will!

  • Do I need to save the box I received my product in?

    You can ship your return items back to us in any box you’d like. However, we recommend saving the original shipping box, as our packaging is custom-designed to fit our products.

  • Will my card be charged when I place my order?

    Upon successfully completing your order, we will charge the card you provided. If you choose to return a product within the 30-day trial window, we will process a refund to your original method of payment upon receiving your returned item.

  • When will I receive my refund?

    The refund will typically be applied to the original method of payment within 5-7 business days of receiving the return and processing the refund.

Warranty & Registration

  • What products fall under your lifetime warranty?

    The Mockingbird stroller is covered by our lifetime warranty. All other Mockingbird products are covered for two years.

  • What does your warranty cover?

    Our warranties cover the original purchaser for any issues that arise due to manufacturing defects. They do not cover issues arising from misuse or from normal wear and tear (such as stains, scratches, and other forms of cosmetic damage).  For our full Warranty policy, please visit the Warranty page.

  • Where do I submit a warranty claim if I have a covered issue within my warranty period?

    Please submit your claim via email to support@hellomockingbird.com.

  • Do I need to register my Mockingbird stroller to qualify for the lifetime warranty?

    Nope! Many other brands require you to register—not us. Though we do still recommend that you register your product anyway.

  • What is the product registration page used for?

    In the unlikely event of a safety alert or recall, we would notify you based on the contact and product information you provided on the Register Your Product page. Doing so is totally optional, but we encourage all our customers to register their stroller just in case.

Shipping

  • Where do you ship?

    We currently ship to all 50 U.S. states.

  • How do I qualify for free shipping?

    We’re happy to offer free shipping on every Mockingbird order, no matter how big or small.

  • How long does shipping usually take?

    From the date of your order, our free shipping typically takes 3-7 business days or less to reach your doorstep (5-9 business days for Alaska and Hawaii). We use a shipping facility in California, so your timing within that window will be based on your proximity to the West Coast. Your order may be shipped in multiple parcels, and you’ll automatically receive all tracking numbers as soon as they're assigned.

  • Can I recycle your packaging?

    Both our cardboard and plastic packaging are recyclable, and we continue to seek future opportunities to make our impact as sustainable as possible for the next generation of children.

Gift Cards

  • Can I choose an amount not listed in the dropdown menu?

    Currently, our Gift Cards are only available in the denominations listed. If you need help with a gift card order, email us at support@hellomockingbird.com.

  • What happens after I purchase a gift card?

    You’ll receive the gift card via email, which you can print out and deliver to the recipient, or you can forward the gift card email directly to them.