FAQ's

General

  • Where can I purchase your stroller?

    Mockingbird strollers are available on our website (with our 30 day at-home trial!), as well as on Babylist.com, Target.com, and in select Target stores across the country. To see if we're in a Target near you, use our Store Locator. We recommend calling your local Target before heading over to make sure they have Mockingbird gear in stock.

  • Can I add Mockingbird products to my baby registry?

    Yes! You can easily add Mockingbird products to most baby registries. For some (like Babylist and Target), you'll see our products listed directly on there, but if they don't offer the Mockingbird products you want, you can usually use a universal registry feature to create a link on your registry that will lead your friends & family back to our site! (Here's how that works on Amazon, Babylist, and Target.)

    Please note that the 30-Day trial policy is only valid for products purchased directly from hellomockingbird.com.

  • Can I purchase your products as a gift?

    Of course! Either just use your gift recipient’s shipping information at checkout, or check out our electronic Gift Cards, available in multiple denominations to fit your budget and your recipient’s needs.

  • What is Shop Pay Installments (SPI) and how does it work?

    SPI splits any payment on orders over $50 (including taxes) into 4 interest-free installments, when you pay with a credit or debit card.

    Your first payment will either be due at checkout or 2 weeks after your purchase. The remaining 3 installments will be automatically charged to your card every 2 weeks.

    Visit Shop Pay Installments for more information on how it works. Or, for any questions or concerns regarding SPI, please visit the SPI Support Page.

  • What is Zip and how does it work?

    Zip splits any payment on orders over $35 (including taxes) into 4 interest-free installments, when you pay with a credit or debit card.

    Your card will be charged in 4 installments over 6 weeks: it will be charged for the first installment at checkout, and for each of the three subsequent installments every 2 weeks.

    Visit Zip for more information on how it works. Or, for any questions or concerns regarding Zip, please visit the Zip Support Page.

  • What is pre-order and how does it work?

    We currently accept pre-orders for any items that are out of stock. If a product is on pre-order, the yellow "Add to Cart" button on the product page will say "Pre-order" and the text underneath this button will give you an estimated timeline for when it will be in-stock and ready to ship. Once your item ships, it will leave our warehouse in California by UPS ground and arrive at your home typically within 3-7 business days.

    If your order contains a pre-order item, all items will ship together once the pre-order item is ready. If you want items that are available sooner to ship earlier, you can place a separate order (shipping is always free!), or contact us for assistance.

    Please note your credit card will be charged for all items (both pre-order and in-stock) upon checking out. All items will still have the 30 Day Risk-Free Trial from the day they are received at your home.

  • Do you have an affiliate or influencer program?

    Interested in partnering with Mockingbird? We'd love to chat! Please fill out this form, and our team will get back to you if there's an opportunity to work together!

    If you’re reaching out regarding an influencer partnership, please be sure to include links to your social media profiles, website (if applicable) and media kit in your message.

  • Can I get replacement parts for my Mockingbird products?

    Yup! Please contact us and we can assist you with replacement parts.

  • I have another question that hasn’t been answered here.

    Feel free to contact us, and we’ll update this list as we receive new questions from our community.

Stroller

  • What's the difference between the Mockingbird Single Stroller and the Mockingbird Single-to-Double Stroller?

    In 2019, we launched the Mockingbird Single Stroller, which rapidly became one of the most award-winning full-size models on the market. One request we frequently heard, though, was from parents with two stroller-age children: "I'd love to be able to add a 2nd seat!" So after months of interviews and a meticulous design & engineering process, we created the Mockingbird Single-to-Double Stroller, a version of our original stroller that can expand to two seats.

    To check which stroller model you have, you can look at the product sticker on your stroller frame (it's located above the basket, on the left side of the metal frame when facing the back of the stroller). It will read "Mockingbird Stroller" if it's a Single Stroller and "Mockingbird Double Stroller" if it's a Single-to-Double Stroller.

  • What’s included with a Mockingbird Stroller?

    All Mockingbird Strollers come with the stroller frame, seat, wheels, canopy, child “bumper” bar, and attachable sunshade.

    Please note, if you're purchasing the two-seat compatible Mockingbird Single-to-Double Stroller, the 2nd Seat Kit is sold separately.

  • What are the age and weight recommendations for a Mockingbird Stroller?

    Mockingbird strollers will be ready for you from the moment your child is born, all the way through the last day of their stroller years. We have three modes of compatibility for an infant (listed below), and then once your baby has developed the proper amount of head and neck support (usually around 4-6 months), they'll be ready for the toddler seat, which they can use all the way up through 50 lbs.

    Infant-compatible modes:

    1. Use our Car Seat Adapter to connect your infant car seat to our Stroller

    2. Use our Carriage in place of the stroller seat

    3. Add the Infant Seat Insert into the Stroller's toddler seat, to provide the necessary support for an infant

    If using the Mockingbird Single-to-Double Stroller with two toddler seats at the same time, the weight recommendation is up to 45 lb in each seat.

  • What are all the different arrangements for the Mockingbird Single-to-Double Stroller?

    Here are all the positions in which you can use the Mockingbird Single-to-Double Stroller:

  • Which car seats are compatible with a Mockingbird Stroller?

    The Mockingbird Stroller is compatible with the following car seat models, when using our Car Seat Adapter:

    - Britax (B-Safe 35, B-Safe Ultra)

    - Chicco KeyFit and Fit2 (all infant car seat models)

    - Cybex Cloud Q

    - Evenflo (Embrace, Nurture)

    - Graco SnugRide (all infant car seat models)

    - Maxi-Cosi Mico (30, Max 30, Max Plus)

    - Nuna (Pipa, Pipa Lite, Lite LX, Lite RX, and RX)

    - UPPAbaby Mesa (2018 model or later)

    - Baby Jogger City GO 2

    If you don’t see your preferred car seat, please contact us for more information.

  • What is the size and weight of a Mockingbird Stroller?

    The Mockingbird Single-to-Double Stroller is about 26.5 lb including the frame, seat, wheels, canopy, and basket. It measures about 25.5” at its widest point (wheel to wheel), 40” tall (from wheels to handlebar), and 33” long (from front to back wheel). When folded, the stroller is 34” tall (with the footrest rotated parallel to the floor), 25.5” wide (from wheel to wheel), and 18” deep.

    The Mockingbird Single Stroller is also about 26 lb including the frame, seat, wheels, canopy, and basket. It measures about 25.5” at its widest point (wheel to wheel), 41" tall (from wheels to handlebar), and 30.5" long (from front to back wheel). When folded, the stroller is 33.5” tall (with the footrest rotated parallel to the floor), 25.5” wide (from wheel to wheel), and 16” deep.

  • What materials are used in Mockingbird Strollers?

    Like everything we do, our product materials are selected with safety, functionality, and durability in mind. Our stroller frame is built with anodized aluminum to support a smooth and secure ride. Our handlebar features a leatherette grip and contains no animal by-products (which is true of all Mockingbird products). Our seat and basket are made of heavy-duty nylon, perfect for easy cleanup of any mess (and yes, there will be cleanups!).

  • What testing and safety protocols do you follow?

    We meet (and often exceed) the highest governmental regulations set by the Consumer Product Safety Commission (CPSC) and ASTM International, most recently the ASTM F833-15 standard. Additionally, we choose to certify our products with the Juvenile Product Manufacturers Association (JPMA), and submit all of our fabrics and materials to testing for harmful substances such as lead, phthalates, mercury, and cadmium.

  • I’m pretty short / tall. Will the handlebar height be comfortable for me?

    Our adjustable handlebar has six positions that make it workable for almost any sized parent. Kindergartners to NBA players welcome.

  • How do I use the sunshade?

    Our sunshade is included (for free!) with your stroller, and with magnets to attach to the canopy, you’ll find it’s a breeze to put on and take off. It’s perfect for those extra sunny days. When fully extended, the sunshade keeps the area inside the seat cool and dark, which makes for the best naps. And you can still see the little snoozer in there by lifting up the canopy’s peekaboo window or unzippering the back mesh section.

  • What are the benefits of front-locking wheels?

    Imagine pushing a shopping cart over gravel—the wheels would swivel all over the place, and it would be hard to go forward, right? By using our front-locking levers, you can prevent the wheels from swiveling, so you’ll be able to handle dirt paths, bumpy sidewalks, and even gravel with ease.

  • How do I clean the stroller?

    Our stroller materials are purposefully resistant to spills and stains, and should effortlessly wipe clean with a damp cloth and mild detergent if needed. For the easiest care, we recommend using the Seat Liner which can be quickly removed and thrown in the washing machine again and again.

Trial & Return Policy

  • What is your trial & return policy?

    All Mockingbird products are covered by our 30-day trial policy, which means that if you don’t love them within 30 days of receiving them, you can return them for a full refund. The 30-day trial policy is only valid for products purchased directly from hellomockingbird.com. Just contact us for instructions and a free return shipping label.

  • Does my product need to be unopened or unused?

    No, please use it! We’d rather you get the full experience, using it as you normally would, so you can make sure you love it. We’re confident that you will!

  • Do I need to save the box I received my product in?

    You can ship your return items back to us in any box you’d like. However, we recommend saving the original shipping box, as our packaging is custom-designed to fit our products.

  • Will my card be charged when I place my order?

    Upon successfully completing your order, we will charge the card you provided. If you choose to return a product within the 30-day trial window, we will process a refund to your original method of payment upon receiving your returned item.

  • When will I receive my refund?

    The refund will typically be applied to the original method of payment within 5-7 business days of receiving the return and processing the refund.

Warranty & Registration

  • What products fall under your lifetime warranty?

    The Mockingbird stroller is covered by our lifetime warranty. All other Mockingbird products are covered for two years.

  • What does your warranty cover?

    Our warranties cover the original purchaser for any issues that arise due to manufacturing defects. They do not cover issues arising from misuse or from normal wear and tear (such as stains, scratches, and other forms of cosmetic damage). For our full Warranty policy, please visit the Warranty page.

  • Where do I submit a warranty claim if I have a covered issue within my warranty period?

    Please submit your claim to us here.

  • Do I need to register my Mockingbird stroller to qualify for the lifetime warranty?

    Nope! Many other brands require you to register—not us. Though we do still recommend that you register your product anyway.

  • What is the product registration page used for?

    In the unlikely event of a safety alert or recall, we would notify you based on the contact and product information you provided on the Register Your Product page. Doing so is totally optional, but we encourage all our customers to register their stroller just in case.

Shipping

  • Where do you ship?

    We currently ship to all 50 U.S. states.

  • How do I qualify for free shipping?

    We’re happy to offer free shipping on every Mockingbird order, no matter how big or small.

  • How long does shipping usually take?

    After your order is placed, it takes 1-2 business days for us to process it at our warehouse. Once shipped, it typically takes 3-7 business days for your order to reach your doorstep (5-9 business days for Alaska and Hawaii). We use a shipping facility in California, so your timing within that window will be based on your proximity to the West Coast. Your order may be shipped in multiple parcels, and you’ll automatically receive all tracking numbers as soon as they're assigned.

  • Can I recycle your packaging?

    Both our cardboard and plastic packaging are recyclable, and we continue to seek future opportunities to make our impact as sustainable as possible for the next generation of children.

Gift Cards

  • Can I choose an amount not listed in the dropdown menu?

    Currently, our Gift Cards are only available in the denominations listed. If you need help with a gift card order, contact us.

  • What happens after I purchase a gift card?

    You’ll receive the gift card via email, which you can print out and deliver to the recipient, or you can forward the gift card email directly to them.